At Zsali, our commitment goes beyond offering fashionable women’s clothing. We understand the intricacies of online shopping and the importance of flexibility for our customers. Our return policy is crafted to provide you with peace of mind when shopping with us, ensuring you’re completely satisfied with your purchase.
The Zsali Promise
Every piece from Zsali embodies a symphony of style, quality, and authenticity. However, we recognize that sometimes, a product might not match your expectations or fit as imagined.
Return Process & Criteria
- Timeframe: If you’re not entirely pleased with your purchase, you can return it within 20 days of receiving the item.
- Condition: To be eligible for a return:
- The item must be unused and in the same condition as received.
- It should have all tags attached and be in the original packaging.
- Initiating a Return:
- Email us at [email protected] with your order number and the reason for the return.
- Our customer service team will guide you through the process, ensuring it’s hassle-free.
Refund Process
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, with a credit automatically applied to your original payment method.
Your Fashion, Our Responsibility
Zsali is more than just a brand; it’s a reflection of the dynamic, confident, and elegant women who wear our creations. We’re dedicated to ensuring your experience with us, from browsing to buying and beyond, resonates with the quality we stand for. Your satisfaction is paramount, and our return policy is a testament to that commitment.